Subscription billing date keeps moving forward
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Hello Natasha,
You are writing here in the Avira Community, a publicly accessible forum, an user2user forum. We have neither access to your Avira customer account nor to your Avira installation.
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence and installation can only be answered by the support team via your customer account in accordance with the General Data Protection Regulation, i.e. in compliance with the GDPR, by emailing Avira Support.
Here, the publicly accessible Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have 2 email addresses stored in your Avira customer account. Check that all of them are verified. Only the email address you used to purchase the licence can be used to contact support!
The digital assistant Mark has already pointed this out to you (several times!): "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." Once again: A satisfactory response from the digital assistant Mark is only possible if you are correctly logged in! Duplicate entries will only extend the processing time!
Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (sometimes) telephone. Thank you for your understanding.Kind regards
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