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    pascha45

    Hello Massimiliano,

    Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.

    Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish

    Avira offers support in several languages – Official Avira Support | Knowledgebase & Customer Support | Avira
    Feel free to start a new post but keep it in English or German. If your language skills are limited, use an online translation service of your choice.

    You have already contacted Avira support several times. The digital assistant Mark drew your attention to the following: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services."  A satisfactory response is only possible if you are logged in correctly. 

    Also, we highly recommend reading our Avira Community Guideline step-by-step:

    Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

    There you'll find useful information about our community.

    Thank you for your understanding.

    Many greetings

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