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jack forsythe

• May 27, 2024 16:33

hi so i bought a subscription but its saying i dont have one i feel my money just been taken and just not getting it back like idk

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  pascha45

  • May 28, 2024 06:42

  Hello Jack,

  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email.  We have neither access to your Avira customer account nor to your Avira installation. See the Avira community guidelines. "How to create a post?  ⇒ Details matter!"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  The digital assistant Mark drew your attention to this: :  "I am here to help, but my assistance is limited to your subscription level."  and  "If you have an account, please log in for premium support services." A satisfactory answer is only possible with correct registration.

  Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT": by email, support chat and (in some cases) by phone.

  Your: "i feel my money just been taken and just not getting it back"? What do you mean?
  You have entered  2  e-mail addresses in your Avira customer account. Please check whether both are correctly verified by you and whether both licences are correctly installed by you.

  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. Here you will find illustrated instructions on how to install your purchased licence: 

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, it is not possible to solve your problem from here, the Avira Community. Only the support team can carry out a check, your contract documents can only be viewed there, not here in a public forum. Thank you for your understanding.

  Kind regards

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