Citrix keyboard delay

Completed

Gilroy Weiland

• June 03, 2024 08:23

For my work, I use Citrix Workspace. Since last week, I've been experiencing a delay on my keyboard when working in my Citrix environment. At home, I have 3 PCs with Avira. All 3 exhibit the same behavior. I uninstalled Avira, and that resolved the problem. Does anyone have a tip on how to configure Avira to fix this issue?

Yes 0 No

• 

  pascha45

  • June 03, 2024 11:29
  • Edited

  Hallo Gilroy,

  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum. With the information provided to us, we cannot follow your request. We have neither information about your 3 operating systems with version number nor about your installed Avira version.

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email.  We have neither access to your Avira customer account nor to your Avira installation. See the Avira community guidelines: "How to create a post? ⇒ Details matter"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  The digital assistant Mark drew your attention to this: ‘I'm here to help you, but my support is limited to your subscription’ and ‘If you have a customer account, please log in to take advantage of Premium Support.’ You have already been made aware of this in the chat, again, only with a correct registration for Premium Support is a satisfactory answer possible for you.

  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under ‘SUPPORT’: by email, support chat and (in some cases) telephone.
  Here, the community has no information about your installation or even access to your customer account. 

  Thank you for your understanding.

  Kind regards

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• 

  Gilroy Weiland

  • June 03, 2024 11:42

  Oke thnx, found the support by email option.

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• 

  pascha45

  • June 03, 2024 12:00

  Hello Gilroy,

  Thank you for your positive feedback.

  If anything is ever unclear, please let us know and we will be pleased to help.

  Best regards

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