Urgent Help Needed: Inactive Link and Unable to Cancel Unused Premium Subscription

Completed

alliance Riziki

• June 04, 2024 11:55

I have been facing unresolved issues with my Avira Premium subscription since its purchase in November last year, nearly seven months ago. Despite having paid approximately 70 Euros, I have been unable to utilize the service due to the installation link sent by Avira Germany being inactive when I tried to install it on my laptop.

Furthermore, attempts to cancel the subscription via the desktop app are met with a message indicating that my email address is not linked to any premium subscription, which adds to my frustration as it prevents me from managing my account effectively.

My attempts to seek assistance have been redirected to an online chatbot, which has proven inadequate in resolving my issues. Given these circumstances, I am requesting the immediate cancellation of my subscription to avoid further charges for a service that I have never been able to use.

Thank you for your prompt attention to this matter. I look forward to your urgent assistance in resolving these ongoing issues.

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• 

  pascha45

  • June 04, 2024 17:30

  Hello allianz Riziki,

  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum. With the information provided to us, we cannot follow your request.

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email.  We have neither access to your Avira customer account nor to your Avira installation. See the Avira community guidelines: "How to create a post? ⇒ Details matter"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Your information, "... because when I tried to install the link to my laptop, it appeared that the link was no longer active." We cannot follow this information, it is not understandable. You see this after 6 months? We do not know your purchased Avira licence.
  The digital assistant Mark - see your contact to support - has already informed you about the registration of the customer account.

  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under ‘SUPPORT’: by email, support chat and (in some cases) telephone.
  Your: "Unable to Cancel Unused Premium Subscription" - here you will find instructions on how to cancel your subscription:  https://contract-support.avira.com/?lang=en

  Kind regards

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