automatically logged out after each password lookup
Completed
Hi - I have been getting logged out of avira password manager (almost) every time I need to use it and so then have to enter both pass and master pass each time I need to access any other password! This is true both on mac desktop and iphone using all current OS's, browsers and plugin extensions.
I am using the free version of the password manager and this has been working well for some years for me up until recently.
I see a handfull of other users have had this issue on other threads here, but no solution has been offered other than to pay for premium support. Is that is the only recourse available on this forum, or is there any guidance towards a solution for the "Avira Password manager is locked" at each use problem?
Thank you!
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Hallo Nik,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email. Here in Avira Community, we have neither access to your Avira customer account nor to your Avira installation. The Avira Support can be contacted by the Avira customer to view the connection to his OS and the installation for a check and can then be answered by email in his customer account by support-team in compliance with GDPR.
The GDPR-compliant email connection is not available to the user of the Avira software; no email contact is technically possible here in the Avira Community, this user2user forum.In your info: "I see a handfull of other users have had this issue on other threads here," Was there no reference to the Avira Community Guidelines in these threads?
In addition, we often don't see any important installation number (only iPhone or Mac!) about the operating system - not even the current version number.The digital assistant Mark also has pointed out the correct registration of the licence in your contact with Avira support. A satisfactory response is only possible with correct registration.
You can find the Avira Community Guidelines here. See: "How to create a post? ⇒ Details matter" !
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Perhaps there is a reader in this user2user forum who can help you with your question based on their experience.
Kind regards
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This is not a helpful response and it seems the term "customer support" is not understood or appreciated - nor was my request which was plain and reasonable and certainly does not warrant such an officious and pedantic response.
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Hello Nik,
We regret that the attempt to contact Avira in different ways was not described correctly enough.
The Avira Community is a FORUM - an user2user forum. Anyone can ask questions or make comments in a forum. It is not possible to access support from the forum. The forum is available to every Avira USER (!) after registration. Information on installation questions cannot be answered here, as precise details are usually missing or may only be answered by email in accordance with GDPR. (Specifying only mac and iPhone is no help.)
All CUSTOMERS (!) with correct registration can get help from Avira SUPPORT, the installation or licence are not possible from the Avira Forum (GDPR !) Avira Support is available to all Avira licence holders. (See your: the term "customer support" is not understood or appreciated) It is possible for any customer to contact support directly by e-mail in accordance with GDPR. Support can check your installation and provide help with incorrect settings. Every (!) enquiry is registered and will be answered by email in accordance with your stored customer information and GDPR.
This forum (Avira community) is not a customer service centre or "customer support", anyone can write or reply here, and some comments are not answered.
We regret that our information to clarify the two contacts with Avira was understood so negatively by you. Customer service and community forum are different ways. We also try to help the USERS of the Avira software, if only to point out the community guidelines with the General Data Protection Regulation and the Avira support, which can only be contacted by e-mail with the access data of its licence, i.e. is automatically GDPR-compliant.Thank you for your understanding.
Best regards and have a nice weekend
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Thank you for your response. Forum or not, the top of this page suggests Support, not a lecture about compliance - and all support/get help links lead back to this place. So where would this email address for actual support be found? Who has time for all these logic loops anyway? I have found an alternative password manager.
"We’re here to help Official Avira Support | Knowledgebase & Customer Support | Avira Community"
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SaberAliwd
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Hey Nik S.
Funny justification for your absolute ignorance:
Who has time for all these logic loops anyway?
Anyone who can read has a real advantage!Avira has support and a forum, two separate channels.
If you pay, you get support.
Answer to your question: So where would this email address for actual support be found? Log in with the email address of your purchased Avira licence, -as customer- then your email address will automatically be displayed in your Avira customer account under ABOS.
Those who don't pay are always logged into the community.
This is automatic in the age of the computer! It automatically recognises your e-mail address.No customer - no support.
So you automatically only get into the community!You should always read the contracts before you complain or have no idea about contracts.
Then you won't make a fool of yourself with your ignorance for the readers in the Avira forum!0
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