Unlimited VPN on my iPhone is not working

Completed

Thomas Tan

• June 23, 2024 11:15

I have Avira prime. But the unlimited VPN on my iPhone is not working. Recently, iPhone Avira unlimited VPN is not working and showing unpaid. I have tried restore purchases, logoff and relogin, deleted the Avira app and reinstall, but Avira unlimited VPN is still showing unpaid.

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• 

  pascha45

  • June 23, 2024 13:04

  Hello Thomas,

  You are writing here in the Avira Community, a publicly accessible - an user2user forum.
  We have neither access to your Avira customer account nor to your OS installation. The Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Digital Assistant Mark brought this to your attention 2 times:
  "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." A satisfactory response is only possible if the Avira subscription is correctly registered. The connection to the chat also requires and takes place only via a correct login to your Avira customer account.

  Avira Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under Avira "SUPPORT": via e-mail, chat support and (temporarily) telephone.
  Avira is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be processed by the support team via your customer account in compliance with GDPR via email. Thank you for your understanding.

  Best regards and have a nice Sunday

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