Passwords have all disappeared
Completed
I used the password manager this morning, 5 hours later they were gone.330+ entries. Disatser; Two factor id for everything, I keep tight security. How could anyone do this but Avira? I asked for a ticket three hours ago, no evidence that it was even entered.
Has anyone had this happen before?
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Hello Brian,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
We have neither access nor information about your Avira customer account, your Avira licence or your OS installation with version number.The Avira Community is not a way to contact Avira Support!
See: “How do I create a post? ⇒ Details are important.”
Important: “The Avira Community is not a way to contact our support directly.” See the Avira Community Guidelines, everything is described there:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
About 8 hours ago, the digital assistant Mark offered you to forward your request to the support team. You were informed twice about the extended processing time and were asked twice for your consent to forward your request to the support team. If you have answered the question twice with your consent, then a ticket should have been created for you under the ticket #. Only you can check this in the ticket you have created yourself.
It is also pointed out: “I'll close this chat now. If you have any other questions or comments, feel free to write them below, and I'll do my best to help you.”Avira Community is subject to the strict requirements of the GDPR and can only be processed by email in accordance with the requirements of the General Data Protection Regulation, i.e. in compliance with the GDPR. In this publicly accessible forum, e-mail contact is technically not possible, only posts can be made here. Thank you for your understanding.
Kind regards
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As I said I asked for a ticket and none was sent. And the community forum is an alternate vehicle for answers where the tech support is ALWAYS stuck with more requests than usual. It is the usual. For more companies every day. Support is generally very poor. So I phoned after the weekend, spending my valuable business time on this. Two weeks after spending 90 minutes with support, I have heard nothing. So no lectures please regarding reaching out to the community forum to see if there are answers the official support cannot seem to find. Crazy that a Security Company that I was so comfortable with could see this glitch and, from my view, sleep on it. Maybe people are working hard, I can't access the ticket, which is a separate issue that support did not fix yet.
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Hey Brian, any news on your case?
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No. More questions asked of me, but no indication that anyone has any answers.
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