Payment mistake

Completed

Permanently deleted user

• September 15, 2024 20:51
• Edited

I accidentily made a huge mistake on my previous avira account

I wanted to activate the free membership and accidently did it two times

I wanted to delete my previous account all accounts with the old email I wanted to delete

Sorry

Farewell Gabriel

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• 

  pascha45

  • September 16, 2024 08:35

  Hello Gabriel,

  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum. We have neither access to your Avira customer account and your Avira installation, nor to your purchased Avira license.
  Access to your Avira customer account and Avira Support is only possible with the e-mail address with which you purchased the Avira license and correctly logged into your Avira customer account!

  The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How to create a post?  ⇒ Details matter!”
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license and correct registration can contact the Avira support team directly from the Avira customer account under “SUPPORT”; by e-mail, support chat and (sometimes) telephone.

  You have stored  3  e-mail addresses in your Avira customer account. Check whether all of them have been verified by you.

  Here you can find instructions on how to cancel and refund your license:

  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira

  The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by e-mail with your correct registration via Avira Support. Thank you for your understanding.

  Kind regards

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