Order not downloading
Completed
My order has not downloaded and when I request a refund the chat 'Mark' is always leaving the chat without solving my issue, how do I contact a live agent?
-
Hello Les Smith,
With the information provided to us, we can't get a picture. What do you mean, “has not been downloaded”. How did you proceed? Please describe your way to install the purchased license.
You are posting here in the Avira Community, a publicly accessible forum - an "user2user" forum. See the Avira Community guidelines: “How do I create a post? ⇒ Details matter”
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid license and correct registration can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (sometimes) telephone.
The digital assistant Mark has pointed out your incorrect login: “I am here to help, but my assistance is limited to your subscription level.” and “If you have an account, please log in for premium support services.” A good and satisfactory answer is only possible with correct registration. The digital assistant Mark has informed you twice that you are not logged in correctly!
Here you can find instructions on how to refund the Avira license:
You can only reach the Avira Support team if you are correctly registered.
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by email with your correct registration via Avira Support. Thank you for your understanding.
Kind regards and have a nice Sunday
0
Please sign in to leave a comment.
Comments
1 comment