Licences

Answered

siobhan mcdonald

• October 10, 2024 23:11

I replaced my pc and added Avira to the new one. The old pc which does not start up still has one of the licences on. can I remove from the old pc on the Avira platform and add to another device at later date. 

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• 

  pascha45

  • October 11, 2024 06:57

  Hello Siobhan,

  You are writing here in the Avira Community, a publicly accessible forum - an "user2user" forum. We do not have access to your Avira customer account, your Avira installation or your purchased Avira licence.
  The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: ‘How do I create a post?  ⇒ Details are important’

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration for the purchased licence can contact the Avira support team directly from the Avira customer account under ‘SUPPORT’; by email, support chat and (in some cases) telephone.

  An Avira Premium licence for 1 year has full access to its purchased licence for 12 months from the day of delivery to your customer account.
  Within this period, you can freely switch your 5-device licence to the various devices with the operating systems of your choice.

  Here you will find illustrated instructions on how to install your licence on a new device:

  How do I transfer my still valid Avira license to a new computer? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know and we will be happy to help.

  Best regards and have a nice weekend

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