Is there anything I can do about cancelling my trial late, before the bill payment? Or just wait?
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Hello, I'm wanting to cancel my free trial of Avira Prime but I realized now that it's too late. I know individual licenses aren't discussed on the forum, but I just wanted to put out there that I'm having issues with the cancellation, since I can't contact any support about cancelling and seeking a refund until it goes through. So I just wanted to ask, is there anything I can do in the meantime? Asking for myself and other's that have been in this situation before. Thank you!
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Hello Mackenzie,
You are writing here in the Avira Community, a publicly accessible forum - an "user2user" forum. We do not have access to your Avira customer account, your Avira installation or your purchased Avira license.
The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post? ⇒ Details are important”Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid license and correct registration for the purchased license can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (in some cases) telephone.
From there, access to your installation is possible, which is necessary to clarify your question.The digital assistant Mark drew your attention to the correct login: “I am here to help, but my assistance is limited to your subscription level.” and “If you have an account, please log in for premium support services.”
You write: “but I just wanted to put out there that I'm having issues with the cancellation, since I can't contact any support ...” ?
This information is incomprehensible to us. Each subscription purchased in the Avira Online Shop is assigned to an Avira customer account, which is always associated with the e-mail address used for the purchase and is automatically activated under this e-mail address. Only you can make the correct registration in your Avira customer account, and this is absolutely necessary for all settings regarding your license and support contact.Here, at the bottom of this page, you will find instructions on how to cancel your license. See:
You can find instructions on how to get a refund here:
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation. Questions about the Avira license or Avira installation can only be answered GDPR-compliant by e-mail via the support. Thank you for your understanding.
Kind regards and have a nice weekend
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