Payment done for AVIRA Prime but I can not find a download for the product
Completed
Dear Billing support team,
I just make a payment through paypal and I am still waiting for:
1- the billing invoice to be send to my email.
2- Be able to download the product that I paid for ( AVIRA Prime ) one year 5 devices.
Thank you
Mohammed
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Hello Mohammed,
You are writing here in the Avira Community, a publicly accessible forum - an "user2user" forum. We do not have access to your Avira customer account, your Avira installation or your purchased Avira license.
The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post? ⇒ Details matter”Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid license and correct registration for the purchased license can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (in some cases) telephone.
From there, access to your installation is possible, which is necessary to clarify your question.The digital assistant Mark drew your attention to the correct login: “I am here to help, but my assistance is limited to your subscription level.” and “If you have an account, please log in for premium support services.” You have already submitted 3 requests in Avira Support! A satisfactory answer is only possible with your correct e-mail address of your order and your correct login, which only you know.
Each subscription purchased in the Avira Online Shop is assigned to an Avira customer account, which is always associated with the e-mail address used for the purchase and is automatically activated under this e-mail address.
Did you enter your delivery address during the PayPal order process? See:
If 2 debits have been made, check your own details and the reference number for your orders. You, and only you, can order Avira licenses under your email address on your Avira customer account with your access data! That about your comment second deduction: “because the mistake was from your side who deduct from my account.” ?
Here, you can find instructions on how to get a refund:
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation. Questions about the Avira license or Avira installation can only be answered GDPR-compliant by e-mail via the support. Thank you for your understanding.
Kind regards and have a nice weekend
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