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    pascha45

    Hello Gio,

    You are writing here in the Avira Community, a publicly accessible forum - an "user2user" forum. We do not have access to your Avira customer account, your Avira installation or your purchased Avira license.
    The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post?  ⇒ Details are important”

    Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

    Premium customers with a valid license and correct registration for the purchased license can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (in some cases) telephone.

    You have already contact also Avira support.

    The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation. Questions about the Avira license or Avira installation can only be answered via your license GDPR-compliant by e-mail via Avira Support. Thank you for your understanding.

    Kind regards and have a nice Sunday

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