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    pascha45

    Hello usertrying1,

    if you have a question, please describe it so that we can give you an answer. 
    You are writing here in the Avira Community, a publicly accessible “user2user” forum. We do not have access to your Avira customer account, your Avira installation or your purchased Avira license.
    The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post?  ⇒ Details matter”

    Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

    The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation. Questions about the Avira license can only be answered via your license GDPR-compliant by e-mail via Avira Support. 

    We will be happy to help you with your comprehensible information about your request. Many thanks for your understanding.

    Kind regards

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