New subscription and No VPN with prime
Completed
Cant get VPN to turn on. Tried different citys. Worked a few days ago and now nothing.
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Hello Bob,
You have already posted 3 reports here, which we cannot use to form a picture with the information provided.
You are writing here in a publicly accessible forum, in an user2user forum. Here, the publicly accessible Avira Community is no way to contact Avira Support. See the Avira Community Guidelines: ‘How to create a post? ⇒ Details are important’
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Unfortunately, we can't do anything with your information on your post from 01.02.2025 and the two posts from 03.03.2025.
You have found instructions in the Avira Community Guidelines ‘HOW TO CREATE A POST? ‘ or instructions clearly described here to make a correct request with minimum information about your installation here in the forum:
- Are you using an Avira Free or Pro version? For Prime, please provide the latest update version number!
- Which OS is installed on your computer? (Version with last update number)
- Which Avira version do you have installed (with last exact update number)?
- What have you already done to resolve your issue?
- Do you have a problem with the correct Avira login in your Avira customer account?
We will use this important information to try to help you with your problem.
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under ‘SUPPORT’; by email, support chat and (in some cases) telephone.
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation by e-mail with Avira Support.
Thank you for your understanding.Kind regards
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