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avira.systray.exe is preventing shutdown

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5 comments

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    Dominik Klesel

    Hello Hawy,

    this sounds like really strange behavior. It could be that the remains of an older Avira installation cause this error.

    We recommend you to do a manual reinstallation as described under the following link:

    https://support.avira.com/hc/en-us/articles/360002858514-How-do-I-perform-a-manual-reinstallation-of-my-Avira-Antivirus-product-

    Best,

    Dominik Klesel

    Avira Customer Service Engineer

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    Hawy Zinho

    Hello Dominik,

    Thank you for your answer.

    Sadly after trying twice I can confidently say it didn't work.
    My very first reboot went smoothly but it was because the "real time protection" was not activated. As soon as it is, it gives me this error again.

    Any other idea ? :)

    Thank you in advance.

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    Hawy Zinho


    Just in case this was forgotten ;)

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    Hawy Zinho

    So, I gave Avira.Systray.exe admin rights and windows 8 compatibility mode.
    It seems to have done the trick.

    Altough I also unsinstalled several msi bloatwares, so it could have played a role.

    Two observations while I'm at it :
    - Google finds results from your support posts that your research tool does not. Sadly clicking a result from google always gets one to your support homepage...

    - Finding your installer only for the antivirus and not for the whole suite was difficult. This gives a bad image of Avira, it looks like a tons of adware installer. Moreover as one can't select components options when installing the suite, it is really infuriating overall.

    I've been an Avira user and lover for more than 10 years now, so don't think I'm not grateful. These two things are bad for your image I believe, and it saddens me.

    Best.

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    Dominik Klesel

    Hello Hawy,

    thanks for your update. And also thank you for your feedback. I will forward it to the right direction.

    Best,

    Dominik Klesel

    Avira Customer Service Engineer

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