I am paying but cannot access my account
Completed
Hi there, I am paying a monthly charge of £2.99 but cannot access my account.
Please can I get a contact number or email
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Hello,
what exactly do you mean by you cannot access your account? Do you get an error message?
Where did you buy your license?Please give us some more detail, that we can help you :)
Best,
Dominik Klesel
Avira Customer Service Engineer
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Hallo!
Seit einigen Tagen hat sich meine Pro-Version von Avira auf meinem Desktop-PC in eine freie Version umgewandelt. Wie kommt das? In meinem Laptop läuft die Pro-Version einwandfrei und sie soll für 5 Geräte gültig sein.
Der Programmschlüssel ist: LFVVV-VVVZB-2KRBE-65NJP-P3S9Z
Vielen Dank im Voraus für die Hilfe.
A. Speciale
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Hallo Antonino,
Wir helfen dir gerne weiter mit deiner Anfrage. Da es sich hier allerdings um ein neues Thema handelt, das sich nicht auf die ursprüngliche Frage bezieht, folge bitte unseren Community-Richtlinien und erstelle einen neuen Beitrag.
Viele Grüße,
Dominik Klesel
Avira Customer Service Engineer
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My computer that I purchased Avira on broke down. I can not accses my account because I can't remember my password. I would like to stop the automatic yearly payment. My new email is mikenizy1@gmail.com. My old email was lmniz@cogeco.ca. This one does not exist anymore. Can I contact someone about this? Please help
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Hello Michael,
If you have bought your license in the Avira Online Shop, please have a look at the following instructions:
https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434
→ https://www.cleverbridge.com/?scope=cusecolp&id=GzOhjNyVnp&crel=language
I wish you success.
Kind regards
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I renewed my subscription and received an email confirming payment and with an activation number. When I enter the activation number I get this message: "Maximum user activation for this code has been reached," and my account says I have no active account.
What do I do now?
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Hello Rich,
Did you purchase the license in the Avira Online Shop?
Please log into your customer account with the email address you received with the payment process and the activation number. The license will be activated on the customer account with the email address used during the purchase.Then you can install the new license via the customer account under "Install" and activate it immediately.
https://support.avira.com/hc/en-us/articles/360000736865-How-do-I-reinstall-my-activated-Avira-product-Does this manual help you? Otherwise, please contact us again.
Many greetings
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