All notifications deactivated yet still receiving marketing emails

Permanently deleted user

• November 26, 2019 21:57

I've today received a marketing email even though ALL and I mean ALL notifications within my account have been switched off for months yet you still chose to send a marketing email about VPNs. Why???

So even though all notifications have been switched off I now would like to know how do I go about requesting my data be removed off of your servers?

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• 

  Dominik Kowalski

  • November 27, 2019 08:19

  Hello,

   

  Usually that shouldn't be the case and most of the times happens when somebody has a second account with a different email-address. 

  Please check that in the first step, you can do that by comparing the inbox you receive the newsletter on to the address you used to set up your account with Avira.

  To finally delete the account please follow the guide below:

  https://support.avira.com/hc/en-us/articles/360000753557--How-can-I-delete-my-Avira-account-

   

  Best regards,

  Dominik Kowalski

  Customer Service Engineer

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• 

  Permanently deleted user

  • November 27, 2019 15:10
  • Edited

  I, as I usually do with these unwanted emails, is to click on the unsubscribe link at the bottom of the email and it took me to one of my Avira accounts but it took me to the Avira account whose email address doesn't match the email inbox address the marketing email was sent to?!  Anyway I've now deleted both accounts.

  Yes 0 No

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