The activation code is expired

Completed

Avira Customer

• December 22, 2019 23:27

Hallo, I had a license for the app since 3 years ago. Because of using another product I did not activate it. Now I want to use it but the registration gives the message that it's expired. What can I do? Could you please advise? Best regards Mahdi

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• 

  pascha45

  • December 23, 2019 09:11

  Hello Mahdi,

  Was the product purchased in the Avira Online Shop - three years ago?

  Please contact Cleverbridge with the reference number to find a solution: https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-receive-a-refund-for-my-Avira-order-? 

  Note
  The refund of an Avira product purchased from a retailer must be made through the retailer.

  Unfortunately, I can't offer you any other way.

  Best wishes and a Merry Christmas

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• 

  Avira Customer

  • December 23, 2019 13:42

  Hallo,
  Thanks for the reply. The purchase was not done via online retailer. I have a paper with a serial, and if I remember correctly, I got it from MediaMarkt. I want to use it now and was not seeking a refund. Is there a way to reactivate the same code? Why should it be expired in the first place?
  Best wishes and merry Christmas to you as well.
  Mahdi

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• 

  Dominik Kowalski

  • December 24, 2019 09:52

  Hello,

   

  the licenses can expire since there are contracts with the retailer (e.g. Media Markt) that limit the time of acitvation.

  You can check if it is still valid by registering under my.avira.com

  Then go to "Subscriptions" and select "Activate a new license"

  Now you enter your license code and it either works or gives you an error message.

  If there is an error message I will tell you how we move on together.

   

  Thank you and merry Christmas.

  Best,

  Dominik Kowalski

  Customer Service Engineer

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• 

  Avira Customer

  • December 25, 2019 01:23

  Hello Dominik Kowalski

  Thanks for the reply. Actually I tried the steps you mentioned and there was an error message. I tried both in my phone and in the website (with similar result of the error message), and then realized the expiry of the code. This was the reason of my contact in the first place. Could you please let me know the next steps, as you mentioned? 

  Thanks, and merry Chrismas, 

  Best regards

  Mahdi

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• 

  Avira Customer

  • January 13, 2020 08:19

  Happy new year first of all.

  Is there any update regarding the issue? 

  How can I proceed? Was my answer clear? Or should I clear it further?

  Best regards

  Mahdi

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• 

  Lukas Huptas

  • January 13, 2020 09:03

  Hello Mahdi,

  Sorry for the late response and also a happy new year for you.

  Dominik will get in touch with you via email to solve your request as we need to exchange personal data.

  Have a nice day ahead.

  Arthur Lukas Huptas

  Avira Community Manager

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