Avira just randomly TURNED OFF MY PAID PRIME SUBSCRIPTION AFTER A MONTH!
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I PAID FOR PRIME. THEY TURN IT OFF AFTER A MONTH. All I'm left with in my account is a link that says I have no active subscriptions, click here to check out our store! And NO WAY to contact support. Since you have to be a PRIME MEMBER to e-mail them. And I spent $85 on an international call on hold to call and find out what's going on and they don't answer their phone. So now I've paid $184 for less than a month of virus protection and VPN and I've gotten nothing. Since their mail protection doesn't work as Outlook won't work if Avira is running and the antivirus won't scan any of my folders without ACCESS DENIED errors. All of which I was e-mailing support about with no response. So now they just shut me off without a refund? Someone at least needs to give me a refund or reactivate my account so my tech support husband can at least troubleshoot for me since Avira tech support is non-existent.
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Hello Stefani,
Well, we've checked your account and indeed there was an active Avira Prime license. This license was canceled and refunded by your request.
We're a bit confused about your statement of our phone service, as we're offering a toll-free hotline for our Avira Prime customers. So, we've also checked our helpdesk system and you've received also answers via email. Please check your spam folder as they might be moved there.
Best,
Arthur Lukas Huptas
Avira Community Manager
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I assure you I never requested a refund and was asleep when this happened. I woke up to find it in this state. Please reactivate what I paid for.
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And I received 1 response from support. All other emails have gone unanswered.
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Hello Stefani,
We've received your request to cancel your subscription and refund last Saturday. This request was done some hours ago. Also, we've sent you a confirmation mail about this.
The refund process might take up to 7 days, so please be patient.
Please double-check your emails.
Best,
Arthur Lukas Huptas
Avira Community Manager
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Omg. This is ridiculous. I NEVER submitted a cancellation request. I guess your tech support just didn't want to help with my email and access denied issues. Ok. I'll look for my $99.99 refund in my account. And I HAVE been patient. I've been having issues since 1/24 & have been waiting patiently for help. Checked all folders. Have 1 email from your help desk. I replied to that one 3 x. Mb you should check yours?
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I had to uninstall then reinstall due to a windows 10 update causing a conflict. Now it won't give me my prime privileges.
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Hello,
If you have reinstalled your operating system, then you can activate your license in this new installation.
Please contact Avira https://my.avira.com/ under subscription
https://my.avira.com/en/dashboard/subscriptions/tabs/plansIn your Avira customer account you will find your activated license, which you can install from there. By clicking on INSTALL, you can start this process, see also:
https://support.avira.com/hc/en-us/articles/360000736865-How-do-I-reinstall-my-activated-Avira-product-After that your purchased license should work on your device again.
If something is still unclear, please let us know, we are happy to help.
Many greetings
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I looked at my account and it says that I don't have any other subscriptions than the free version
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