Why don't I have an active suscription?

Permanently deleted user

• February 23, 2020 02:48

I purchased a subscription on November 23, 2019. I'm setting up my new PC and now I don't have an active subscription. Someone care to tell me what I payed for?

Also, this is the only way to contact support without an active subscription. Ridiculous!

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• 

  Lukas Huptas

  • February 24, 2020 09:53

  Hello,

  Well, this sounds that you're not using the credentials of your Avira account in which your initial purchase was made. So please take a look here:

  https://support.avira.com/hc/en-us/articles/360000736865-How-do-I-reinstall-my-activated-Avira-product-

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

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