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Maximum user activation for this code has been reached.

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Permanently deleted user

My Licence expired so I just upgraded and bought Prime but when i try to use the activation code I get this message; Maximum user activation for this code has been reached.

What am I doing wrong and can I do to fix this?

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  • Avatar
    Lukas Huptas

    Hello Bart,

    We've checked your account(s) and would like to inform you, that you have two Avira accounts based on different email addresses. So, you don't need to use this activation code to unlock your Avira Prime subscription. Just log in with that email address which you've used for purchasing prime.

    If you encounter any questions or issues please come back to us.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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  • Avatar
    Permanently deleted user

    Hi Arthur,

    My case the same, can you please check my account too?

    (Maximum user activation for this code has been reached.)

    Probably due I reinstalled all Avira on my desktop.

    Thanks,

    Iulian

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  • Avatar
    pascha45

    Hello Iulian,

    You have directed your question to Arthur Lukas Huptas, he can answer your question at the earliest from Monday.
    But before then I can inform you that you have only 1 email address in your Avira customer account.
    Please check your licenses at https://my.avira.com  ⇒ Subscription.
    Is the license Prime displayed there with the term corresponding to the purchase, the expiration date and the activation code?
    Did you purchase your license in the Avira Online Shop?
    Only then, the license is activated on the customer account with the email address used during purchase.
    If the 3 data are available in the account, you only have to click on "Install". The activation code is already activated with this license.
    The purchase is complete, please follow the Installation: https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-install-my-Avira-Prime-apps- 

    If something is still unclear, please let us know, we will be happy to help you. Have fun with the new version Prime.

    Many greetings and a nice weekend

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  • Avatar
    Permanently deleted user

    Hi Pasha,

    Thank you for the quick answer.

    Yes I purchased the license from Avira Online Shop on Mar, 12 with reference number 214598584 (1 year subscription).

    3 data you say (purchase / expiration / code) looks disappeared from my account.

    I think I have the Prime related apps (Antivirus ... Avira Home Guard... Privacy Pal; are these Prime?) installed on my PC (as shown on my account; I have also Home Guard installed in a second device - a LG phone; not shown on my account devicces list; looks confusing) but I see the invitation to upgrade to Prime. I did this update :)

    I hope all will be fixed.

    Thanks, take care and have a nice weekend too,

    Iulian

     

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  • Avatar
    pascha45
    • Edited

    Hello Julian,

    Thank you for your feedback.

    But I think that your installation Avira Prime is not quite correct after all.
    It is strange that this license is not displayed in your customer account.

    Please check again whether you are logged into your customer account with the same email address that was used to send you the Prime license when you purchased it. These two addresses must be identical.
    Afterwards the 3 important data of the license Prime will be displayed in your customer account and you can start with the installation of the desired applications.

    Yes, Antivirus ... Avira Home Guard ... Privacy Pal; are these Prime?  these 3 applications belong to the version Prime

    To ensure that everything is installed correctly your contribution will be submitted to Mr. Arthur Lukas Huptas for consideration, starting Monday at the earliest.

    Kind regards and a nice weekend

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  • Avatar
    Permanently deleted user
    • Edited

    Hi, pascha45

    Do you have any resolution on this? I am still invited to upgrade to Prime.

    I want to be sure all are ok with my Avira Prime installation, Avira helps me a lot for years and now with working from home may helps me more than ever.

    I checked the e-mail address used for purchasing. It's the same as used on Avira account.

    Thanks,

    Iulian

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  • Avatar
    Lukas Huptas

    Hello Iulian,

    We've checked your reference number and the connected account behind it. So there's just one device connected with this Avira Prime license (an LG smartphone). So if you want to use the same Prime license on other devices please make sure that you are connected with the same credentials as on your LG device.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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  • Avatar
    Permanently deleted user

    Hi, Arthur

    Thanks for the answer.

    But the issue is "No active subscriptions" on My Avira Account.

    Iulian

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  • Avatar
    Lukas Huptas

    Hello Iulian,

    Well, there is an active subscription (Avira Prime) and an LG device that is connected to it. Based on your name we could find two different email accounts that are used by you.

    Please use that account (Gmail) which is also your reference number based on.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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  • Avatar
    Permanently deleted user

    Hi, Arthur

    Yes, now I see! I completely forgot I have two accounts :( Sorry for this.

    That's bad using two accounts. My mistake. I have other troubles now.

    (I suppose that happened: I purchased Prime logged in with Yahoo but I activated it logged in with Gmail address and billing info now appear under Gmail based Avira account)

    It's there any chance to move all my data to a only one account?

    Because I reinstalled Avira Prime by Gmail account, subscription looks good, but....

    When I am logged in with Gmail Avira account, Password Manager link is going to the Yahoo Avira account; and there all saved passwords are gone.

    Can you please help me with these? I am lost between these two accounts.

    Thanks a lot,

    Iulian

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  • Avatar
    Permanently deleted user

    Hi Arthur,

    I just purchased Avira Prime and have the same difficulties to activate it
    "Maximum user activation for this code has been reached."

    I am using three different emails, I wonder whether you can merge them manually in your sercer,
    so that I do not loose my passwords?

    Your answer to securities(at)hushmail.com will be highly appreciated.

    Thank you!
    Michael


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  • Avatar
    Lukas Huptas

    Hello @... & @...,

    Well, as the PWM database is separated from all other data there's no merging possible but you can use a workaround:

    Please note two points:

    1. If possible use incognito mode for your browser to run these steps
    2. As you might don't need the old account afterward, delete it if possible:
      https://support.avira.com/hc/en-us/articles/360000753557--How-can-I-delete-my-Avira-account-

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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  • Avatar
    Permanently deleted user

    Hi Arthur,

    I am sorry no success to activate PRIME. I have even deleted and re-installed Avira via the email where I received the Invoice/payment notice: Same message comes: Maximum user activation for this code has been reached.

    What to do?

    Best,

    Michael

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  • Avatar
    Lukas Huptas

    Hi @... - I've created a support ticket for you to exchange some personal data.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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