I want to Purchase Avira Prime, but the website is not working

John Dupras

• April 07, 2020 17:58

I have been trying for several weeks to purchase Avira Prime.  I contacted Cleverbridge, the company that supports the on line purchasing, who provided me with a telephone number to call.  I started a ticket, #364637, and I was first directed to try to purchase it using a different browser, which I did and it did not work, then on a different machine using various browsers, which did not work.  I also tried different credit cards and then Paypal.   None of these options worked.   I then contacted the tech support person again, who asked me to provide screen shots as I went through the online payment process, which I did, screen by screen, emailed them to her and she has not contacted me back.  I resent these to her 2 times, no response.

 

Can someone please help me to complete this process

Yes 1 No

• 

  Martin Mus

  • November 12, 2022 07:34

  I have the same issue. Probably have to go with someone else

  Yes 0 No
• 

  pascha45

  • November 12, 2022 10:03

  Hello Martin,

  You are writing in a thread that was posted here 3 years ago and was clarified by support to be GDPR-compliant.
  Meanwhile, there have been some changes in orders and new ways to pay. The problem stated in this thread has already been changed by banks and new ways to pay.

  You are writing here in a public forum.
  Unfortunately, with the information provided, we cannot understand your concern.
  Here you can find the Avira Community Guidelines, see: "How to create a post?"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license can contact the support team directly from the customer account under "SUPPORT".
  Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.

  Best regards and have a nice weekend

  Yes 0 No

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