Ms Janet Thomsen

Completed

Permanently deleted user

• May 06, 2020 07:38

I did not extend the Avira contract as it was on my old DELL laptop and I have a new one with another security provider.  Please reimburse me the amount.  If you give me a direct email address I can send you the amount that you deducted from my account

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• 

  pascha45

  • May 06, 2020 08:33

  Hello Janet,

  Please check under  https://my.avira.com/en/dashboard/subscriptions/tabs/plans  the licenses in your customer account.

  Probably the automatic license renewal has not been deactivated for the no longer used license.
  https://support.avira.com/hc/en-us/articles/360006730677-Why-did-Avira-debit-my-account-without-my-permission- 

  We cannot make refunds from here. We are a publicly accessible forum, no personal data may be processed here - Privacy DSGVO

  Below you can get information about your license:  https://support.cleverbridge.com/hc/en-us/articles/203155800-How-can-I-contact-the-cleverbridge-Customer-Support-Team- 

  and instructions for reimbursement:  https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-receive-a-refund-for-my-Avira-order- 

  If anything else is unclear, please let us know, we'll be happy to help.

  Kind regards

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