Not autorized payment

Completed

Permanently deleted user

• May 10, 2020 20:37

Good night

This payment was done on my paypall acount.

MAI 10 2020 Avira Holding GmbH & Co. KGP 113,95 EUR transaction ID xxxxxxxxxxxxxxxxxx

 

I haven't any AVIRA subscription.

I can't find any email to contac you, please contact me urgently to the mail  <E-Mail removed> to solve the question.

 

Regards

 

 

 

Yes 0 No

• 

  pascha45

  • May 11, 2020 07:02

  Hello Sofia,

  The PayPal transaction code and your email address has been removed for your security in your report.

  Probably one of your email addresses still has an active license.

  The license will be activated on the customer account with the email address used at the time of purchase.

  If you do not find any subscriptions in your account, it means that you are not logged in with the email address used for the invoice.

  https://support.avira.com/hc/en-us/articles/360006730677-Why-did-Avira-debit-my-account-without-my-permission- 

  If you would like to know more about your license, you can inquire with Cleverbridge using PayPal's transaction code:

  https://support.cleverbridge.com/hc/en-us/articles/203155800-How-can-I-contact-the-cleverbridge-Customer-Support-Team- 

  For further questions about the license you will find instructions for the refund here:

  https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-receive-a-refund-for-my-Avira-order- 

  If anything is still unclear, please let us know, we are happy to help.

  Kind regards

  Yes 0 No
• 

  Permanently deleted user

  • May 30, 2020 09:20

  Good day,

  I also have an unauthorised debit on my credit card for R265.95. I have not purchased anything from Avira.

  Kindly supply an email address where I can sort this out and get a refund. I don't want to post sensitive information on this public platform.

  I have already sent a similar request which has not been answered.

  thanks in anticipation

  Susan Du Plessis

  Yes 0 No
• 

  pascha45

  • May 30, 2020 11:03

  Hello Susan,
  Unfortunately we have only just received a request here in the Avira Community.
  It is unfortunate that you are having trouble with the Avira license, we are sorry.

  We would like to respond to your request and give you instructions for testing and refunding:

  Brief information to your account:
  https://support.avira.com/hc/en-us/articles/360006730677-Why-did-Avira-debit-my-account-without-my-permission- 

  Refund instructions:
  https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-request-a-refund-for-my-Avira-order- 

  If anything is still unclear, please let us know, we are happy to help.

  Many greetings and a nice weekend

  Yes 0 No

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