license AVIRA PRIME is not avaliable.

Completed

José Carlos Fontela de Aguiar

• May 25, 2020 18:49

I receive the license but it isnt aprove to use? purchase the payment made on May 21 and the license activation code I received is not valid. what do i need to do to solve this problem? order 223147270

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  Permanently deleted user

  • May 25, 2020 18:54

  Hy, i upgraded last week to prime, so that 5 computers can be equipped. My old one, the new one and a smart phone. But i canot upgrade to prime and whenever i give my new key code, the answer is that i already reached my limit. Could you check? Thanks,

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  pascha45

  • May 25, 2020 20:52

  @José Carlos

  Hello José Carlos,

  I can't quite understand your question.
  Where did you buy this license, in the Avira online shop? Or in retail?

  Please describe exactly where you bought this license.

  If you bought it in the Avira Online Shop, the license will be activated on your Avira customer account, you do not need to insert the license activation code:

  https://support.avira.com/hc/en-us/articles/360000736865-How-do-I-reinstall-my-activated-Avira-product- 

  If anything else is unclear, let us know, we're happy to help.

  Kind regards

  Yes -1 No
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  pascha45

  • May 25, 2020 21:36
  • Edited

  @Thomas

  Hello Thomas,

  Please check the license in your customer account at https://my.avira.com
  The activation code does not need to be inserted again, it is already activated and means that the limit for activation has been reached. Only INSTALL !

  Please log in to your customer account at https://my.avira.com 

  devices ⇒ protect more devices ⇒ select operating system ⇒ select your OS type, see also:
  https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-install-my-Avira-Prime-apps- 

  Please install Prime Apps from the 2nd section on - there for all operating systems.

  If something is still unclear, please let us know, we are happy to help.
  Please create a separate topic for your request in the near future, so that we can help you accordingly, and we don't lose track. Thank you very much in advance.

  Kind regards

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  José Carlos Fontela de Aguiar

  • May 28, 2020 22:06

  @pascha45

  I bougth my new license on site avira. i dont no where.

  When acess to https://my.avira.com/en/dashboard/devices in all of my divices show me installed license: none.

  When acess to https://my.avira.com/en/dashboard/subscriptions/tabs/history show me a PRIME license bougth in 21.05.2020.

  I need to instal this license in my devices. only this

  Yes 0 No

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