Trouble scanning

Completed

Permanently deleted user

• June 13, 2020 18:05

I just downloaded your software, but I cannot succeed in scanning anything. When I click on "enable all services," nothing happens. When I start a scan, it says it encounters an error -- both in scanning and a plugin error. What do I do? Thank you.

Yes 1 No

• 

  Lukas Huptas

  • June 15, 2020 10:22

  Well, first of all, we are in need of more details. Please tell us your used operating system as well as the version number of your installed Avira for macOS.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Yes 0 No
• 

  Permanently deleted user

  • June 15, 2020 14:11

  Thank you for your response. OSX Yosemite , and I downloaded Avira's latest free edition.

  Yes 0 No
• 

  Lukas Huptas

  • June 15, 2020 14:14

  Well, sadly macOS (former known as OS X) Yosemite isn't supported anymore. If possible upgrade your Mac to the latest version available as Avira needs at least macOS 10.13.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Yes 0 No
• 

  Permanently deleted user

  • July 04, 2020 22:44
  • Edited

  Hello, I have a similar issue and running mac OS Catalina 10.15.5 - I cannot switch the real time module on and the Quick Scan nor the Computer scan works. Instead I receive an error message (error occurred during the scan / error occurred in plugin). It is strange because when I first installed Avira (latest free), the scan function worked.  Thanks for providing some help.

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  Permanently deleted user

  • September 13, 2020 20:56

  This is ridiculous, Avira. Why wouldn't you tell me before even downloading what versions of OS X are supported? You wasted my time and energy for NOTHING. Make your software non-retarded by having it check the OS version and at LEAST let you know at installation time that the current OS isn't supported. SHEESH! Unprofessional.

  Yes 2 No
• 

  Raquel Mendes

  • February 28, 2024 00:34

  Optimize is not working. When scanning it stop at 90%. How to fix this?

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• 

  pascha45

  • February 28, 2024 07:45

  Hello Raquel,

  You are writing here in the Avira Community  ⇒ Security for Mac, a publicly accessible forum. We do not have access to your Avira customer account and your Avira installation, nor to your Mac installation.
  Well, first we need more details. Please tell us the operating system you are using and the version number of your installed Avira for macOS.

  You are writing here in a publicly accessible forum, personal data cannot and must not be questioned or answered in this forum in accordance with the General Data Protection Regulation. 
  Unfortunately, questions about your licence or installation can only be contacted by the support team via your customer account directly under "Support" by e-mail and processed in accordance with GDPR.
  The digital assistant Mark also drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." and  "If you have an account, please log in for premium support services." ! See your chat conversation.
  

  Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
  See the Avira Community Guidelines:  "How to create a post   ⇒  Details matter"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Thank you for your understanding.

  Kind regards

  Yes 0 No

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