licence activation for new account

Completed

Monica Moore

• June 27, 2020 09:36

I purchased a subscription on June 22, 2020 (transaction ID 227959199)

 

The AVira icon on my mac says I have the free version, and that I need to enter a licence number to activate the pro account.

 

Where do I find the licence number?

 

Yes 0 No

• 

  pascha45

  • June 27, 2020 12:23

  Hello Monica,

  For a license purchased in the Avira Online Shop, it is not necessary to enter a license number/activation code. The license is activated immediately upon purchase to the email address with which the license was purchased. If you do not find any subscriptions in your customer account, this means that you are not logged in with the e-mail address with which the invoice was sent to you. There are  2  email addresses in your Avira customer account.

  When paying via PayPal, you should enter the delivery address, otherwise a new email address will be created, see:
  https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal- 

  The message should no longer appear if the correct e-mail address is used for activation.

  If something is still unclear, please let us know, we will be happy to help.

  Many greetings and a nice weekend

  Yes 0 No
• 

  Monica Moore

  • June 28, 2020 02:42

  Hi pasha 45,

  When I log into my account, this is what I get( i have attached a screenshot)

  The icon at the top bar of my screen states I have the free version running, not pro.

  Warm regards

  Monica

  

   

  Yes 0 No
• 

  pascha45

  • June 28, 2020 06:39

  Hello Monica,

  You have 2 email addresses in your Avira customer account.
  Please log in to your Avira customer account with the email address that was used when you purchased the license and when you received the invoice.
  Your activated license will be displayed under Subscription and you can start this process by clicking on "Install".
  An activation code is no longer displayed in the customer account.
  You can get an activation code when you buy your license at a dealer (e.g. eBay).

  Did you proceed according to the following instructions:
  https://support.avira.com/hc/en-us/articles/360002866994-How-do-I-purchase-and-install-Avira-Antivirus-Pro- 

  Again, it is important to enter the e-mail address that you used when purchasing the license
  was used to log into your customer account.
  The license is not stored on this e-mail address with which you write here. The other e-mail address with the deposited license still has to be verified.

  If something is unclear, please use the instructions to describe where the error occurs.

  Many greetings and a nice Sunday

  Yes 0 No

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