I paid a pro version of Avira system speed up and im not getting it.

Completed

Paulo Sanches

• July 01, 2020 18:16
• Edited

Hi, i have a subscrition on your Avira system speed up ( Pro). it was renewed on March 28 this year via Paypal automaticly. Today the Software changed for the free version with all the Pro features blocked. On my avira acount says i have no subscrition.

Please help me get back what i paid for.

Yes 0 No

• 

  pascha45

  • July 01, 2020 21:42
  • Edited

  Hello Paulo,

  You have already created a ticket at the support and described your request there. From there you will get an answer, there is your customer data, which we do not have access to.
  The community is publicly accessible, personal data may not be questioned and processed here - Privacy Policy GDPR

  In the meantime check the information in your customer account. Is the license with the purchased runtime displayed there?

  Are you registered with the correct e-mail address? This is important.
  There are several of your email addresses in your Avira customer account.
  Did you do anything special before the changeover?

  The support team will also contact you with the important information about your license.

  Many greetings

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• 

  Paulo Sanches

  • July 01, 2020 22:08

  Hi, thanks for the answer. I did not do anything before it happened ( it was working ok just a couple of days before). I have several e-mail adresses in my acount? Not that im aware... ( i think i registered back in 2016 or 14,not sure so it is possible there are other emails). My account says i have no license or subscription....If i try to reinstall will it work? Or is it better to wait for yor supporte? Thank you.

  Greetings

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• 

  pascha45

  • July 01, 2020 22:30

  Hello Paulo,

  There's been a change in your e-mail addresses. But that's not too bad, the 4 are still copied at Avira.

  If you are logged in with the email address that was used to purchase the license, the license will be displayed in your customer account.
  Please wait for the answer from the support, from there additional checks are possible, which we cannot access here.

  Kind regards

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  pascha45

  • July 02, 2020 05:55

  Hello Paulo,

  Perhaps the following information will help you:
  You have paid with PayPal, have you entered your delivery address, so that no 2nd address has to be established? See:
  https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal- 
  Dated 28.03.2020 you have an e-mail account, but this has not yet been validated. On this account your license should be deposited.
  

  Many greetings
  

  Yes 0 No

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