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Avira Antivirus not working properly

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    pascha45

    Hello Natalie,

    Yes, please have a look at the following instructions :

    https://support.avira.com/hc/en-us/articles/360000752845--How-do-I-enable-Avira-Web-Protection- 

    Unfortunately:

    Note: This feature is only available in Antivirus Pro.

    If anything is still unclear, please let us know, we are happy to help.

    Kind regards

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    Natalie Roberts

    Hello again.

     

    It's been a few days since I encountered this issue, and it's come back again. Half an hour ago now, my laptop crashed, and when I rebooted I found that Avira gets stuck on "initialising" in the task bar before the icon disappears several minutes later.

    I've installed the installation file again, and run both a "repair" and "modify" to no avail. I've checked in the Task Manager and everything seems to be up and running as it should be. Does this still mean my antivirus is running normally, even though I can't see the icon in my task bar?

    I've also checked for Windows updates, as that seemed to fix the problem last time, but I don't have any updates that need doing now.

    Why does this keep happening, and is there any way to stop it from happening again? Do I need to uninstall and reinstall Avira to fix this problem? Moreover, is my device still safe even though I can't see the icon in the task bar? As I mentioned above, everything is still running normally in Task Manager.

     

    Any help would be greatly appreciated.

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    Dominik Kowalski

    Hello Natalie,

    Thank you for the detailed information about the issue.

    As a rule of thumb you can remember that whenever the tasks are still running, the protection is active.

    Somehow, due to Windows updates and other programs that might be installed on your device, we encounter this weird behaviour from time to time.

    Usually a reinstallation is enough to fix it temporarely.

    Please be ensured that we are already aware of this issue and that we are working on a fix.

    Once this is available it will be rolled-out via update automatically.

    Thank you for your understanding and patience.

    Best,

    Dominik Kowalski

    Customer Service Engineer

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