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    pascha45

    Hello Rick,

    This is strange. This is said to be fixed with version no. 1.0.37.12019, which is available since yesterday. Since when does the error occur with you.
    And please also state which OS, current status, some more detailed information.
    The old version is no longer available.

    If this has been going on for some time, it would be wise to keep watching for a few days. If it occurs since yesterday, it should be checked. This would now be new in the fixed version.

    The problem has now been corrected and is fixed with version 1.0.37.12019

    ***

    The official comment:

    First, we thank you for your feedback, letting us know that there was a potential issue with the opening of the Avira Free Security application. We’re happy to report that our team has fixed it, so the issue should no longer happen. If you see this, please flag it for us again.

    It’s fixed with version 1.0.37.12019. This version will be rolled out in stages to all customers.

    ***

    Please see also the Thread and Official Comment:

    https://support.avira.com/hc/en-us/community/posts/360013402818-Avira-Control-Panel-Pop-up 

    Kind regards and a nice weekend

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  • Avatar
    Rick Manasa

    Hi Pascha -

     

    Thanks for the quick reply. The About menu says I'm running Version 1.0.37.12019, so I don't know what the problem is. I'm running Windows 10 Pro, Version 10.0.19041, Build 19041. Not sure what you mean by "current status", but everything else runs fine. I can Export and attach my System Information page if that would be helpful.

     

    This problem started with the "upgrade" to this version, where you are forced to install Opera as well. I uninstall Opera, since I'm quite happy with Firefox, and hope there's nothing about uninstalling Opera that might cause the problem (I use Revo Uninstaller to make sure I get everything in the Registry, etc., removed.) I don't remember the exact day the Opera upgrade was dropped, but it's been fairly recently; sometime within the last 7-10 days.

     

    I'm happy to try again, by uninstalling Avira and reinstalling, but as I mentioned, at that point I may as well try something else if I'm not confident that the issue has indeed been resolved. Looking forward to your reply. Thank you!

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  • Avatar
    pascha45

    Hello Rick,

    Sorry, we're sorry not to get accurate information from the technical department now - this weekend.
    That's why I said please wait - probably the corrected version is not yet delivered to you.

    Toni Ruch: It’s fixed with version 1.0.37.12019.

    This version will be rolled out in stages to all customers. 

    We have no documents about the numbers of the delivery. Probably the correction has a new number, but that cannot be said with certainty now from here.

    I'm sure we'll be able to give you more detailed information on Monday.

    Many greetings and a nice weekend

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  • Avatar
    Rick Manasa

    Hi Pascha -

     

    I can wait until Monday for a fix. Clearly, from all the comments I followed on the thread you posted, this is not an isolated problem, and one *not* fixed with version 1.0.37.12019. We'll talk at the end of the day Monday. Have a great weekend!

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    Toni Ruch

    Hey Rick,

    I'm jumping in here real quick. Could you please post a screenshot of that splash screen you are talking about, so we can identify if this the same problem that we intended to fix on Friday?

    Thanks!

    Best,
    Toni Ruch
    Avira Community Manager

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  • Avatar
    Rick Manasa

    Hi Toni -

     

    Good point. Here's a screen shot.Let me know if you need anything else. Thanks!

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  • Avatar
    Toni Ruch

    Thanks Rick!

    Would you agree to help us to fix the issue by providing logfiles and registry entries from your computer? If so, please reply in here and I'm going to create a ticket for you.

    Best,
    Toni Ruch
    Avira Community Manager

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    Rick Manasa

    Sure thing, Toni. Just tell me what you need and where to find it.

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    Toni Ruch

    As we can't upload logfiles directly to the community I've contacted you via Email.

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