web protection in Avira Prime

Completed

Permanently deleted user

• November 08, 2020 14:24

recently upgraded to Prime. Checking and scanning revealed that "Web Protection" is stopped. In the security icon, i cannot open the Antivirus app to sort it out. Any ideas please?

Yes 0 No

• 

  pascha45

  • November 08, 2020 19:28

  Hello ian,

  You can usually make these web protection settings in Web Protection:
  Open Security
  Security options
  Web protection -> open with the small gear wheel and make settings.

  "Web Protection" is stopped -
  see the attached description of Web Protection settings

  https://support.avira.com/hc/en-us/articles/360000750029-Why-does-Avira-block-certain-websites- 

  If something is still unclear, please let us know, we are happy to help.

  Kind regards and a nice Sunday evening

  Yes 0 No
• 

  LORENZO LUCHINI

  • November 28, 2020 21:37
  • Edited

  Ho fatto di tutto ma non cambia nulla, come mostrato nell'immagine, la protezione NON è attivata e il computer non è sicuro. L'ombrello resta chiuso. Il mio sistema operativo è Windows 7 Cosa posso fare?

  I have done everything but nothing changes, as shown in the image, the protection is NOT activated and the computer is not safe. The umbrella remains closed.
  My operating system is windows 7
  What can I do?

  

  Yes 0 No
• 

  pascha45

  • November 28, 2020 22:18

  Hello Lorenzo,

  Did you do a repair installation:
  https://support.avira.com/hc/en-us/articles/360014370037-Repair-your-Avira-Security-for-Windows 

  or the manual reinstallation :
  https://support.avira.com/hc/en-us/articles/360002858514-How-do-I-perform-a-manual-reinstallation-of-my-Avira-product- 

  Please describe exactly how you proceeded. What do you mean by "I did everything"?
  After that we will try to continue to help you.

  We expect your feedback.

  Many greetings and a nice weekend

  Yes 0 No
• 

  LORENZO LUCHINI

  • November 29, 2020 17:48
  • Edited

  Good evening Pascha45, I reinstalled after uninstalling the free version with Revo unistaller, and now everything works fine.
  Thanks for the support.
  Best regards
  Lorenzo Luchini.

  PS) what is the reference number?

  Yes 0 No
• 

  pascha45

  • November 29, 2020 21:26

  Hello Lorenzo,

  We are pleased that the error could be eliminated with the new installation.
  SUPER! Thank you very much for your feedback. All of us in the community are happy to help.

  You ask for the reference number. With this number your licence is listed and can be identified by this number in case of loss.
  If something is ever unclear, please let us know, you know the way to us.

  Best regards and have a nice pre-Christmas time

  Yes 0 No
• 

  pascha45

  • November 30, 2020 08:44

  Hello Lorenzo,

  Unfortunately you have answered in a "noreply" e-mail. This serves only to inform you when a new comment is added to your post. However, this is not inserted in the post and is quickly deleted.

  I was still able to read your contribution and thank you for your kind wishes. Also, a wish for days of reflection - as you say, "there will be some sad people".

  If anything is ever unclear, we look forward to reading from you.

  Kind regards and a wonderful pre-Christmas time

  Yes 0 No

Post is closed for comments.