License renewal payment and cancellation non-existing license

Completed

Permanently deleted user

• November 13, 2020 21:03
• Edited

Dear all,

I have not used Avira for years already. I am being charged for license renewal without prior notice. If I log in into my account there is no product to cancel. If I request support I get the message that I cannot get support because I don't have a license. If I check my bank record, the latest payment I did was half of what is being charged now. Where and how can I cancel this license?

I have been trying every single solution posted in the community for this issue without success. Is there a phone number fro customer support? This could be solved in a couple of minutes...

Regards,

Limber

Yes 1 No

• 

  pascha45

  • November 14, 2020 07:49

  Hello Limber,

  Please check in your customer account under your licenses. Important, you have several accounts in your customer account at Avira. With the correct email address you will be shown your license. Please pay attention to the addresses when logging into the Avira customer account  https://my.avira.com
  Customers of Premium Products with a valid license can contact the support team directly: https://my.avira.com/en/dashboard/support/tabs/support 

  Please have a look at the information, maybe you already find a solution:
  https://support.avira.com/hc/en-us/community/posts/360012731917-FAQ-License-renewal-and-return-cancellation 

  Please contact the support team for pricing, we do not have access to your customer account here in this publicly accessible forum
  https://my.avira.com/en/dashboard/support/tabs/support 

  If something is still unclear, please let us know, we are happy to help.

  Best wishes and a nice weekend

  Yes 0 No

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