Win 10 store purchase
Completed
I bought the VPN from windows 10 store. It quit working two days ago. I uninstalled and tried reinstall. It doesn't work. I still have 10 months of service.
Tom
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Hello, Tom,
You have purchased VPN from Windows Store, please contact the seller in case of complaints. The seller is responsible for the delivery of faultless goods.
Did you get the download for installation from the Windows store? Please try to download it again and reinstall it. Otherwise, you can contact the Windows Store/Support and describe your problem in detail. We have not got any documents here about your license purchased in the Windows Store.
They will take care of the product you bought there.Best regards and a nice weekend
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I did that three times. If you were to lock and my account you would see status of my vpn says "pending." Please fix it before I file a Better Business Bureau complaint.
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Hello Tom,
Your annoyance is understandable, please describe your request exactly. What have you done 3 times?
Where did you download the activated licence from?
We are a publicly accessible forum, everyone can read along here. Personal data may not and cannot be processed here according to the Data protection GDPR. We do not have access to your account here and therefore cannot view it.
What is displayed in your Avira customer account under https://my.avira.com Is your activated license displayed under https://my.avira.com/en/dashboard/subscriptions/tabs/plans ?
Customers of Premium Products with a valid license can contact the Avira Support Team directly https://my.avira.com/en/dashboard/support/tabs/support or under https://support.avira.com/hc/en-us?utm_medium=KB&utm_source=CS&utm_term=refund
We do not have any documents about your customer account or your licences here.
We are sorry, we have no possibility to view your Avira license.
Please contact the support team with further questions. Problems and instructions can be exchanged directly using the contract documents available there.Thank you for your understanding
Many greetings and a nice weekend
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I have bought another VPN. Please refund my money. and close my account.
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Hello Tom,
The Avira customer account can only be deleted by the account holder, only he/she has the right to do so:
https://support.avira.com/hc/en-us/articles/360000753557-
Customers who purchased their license in the Avira Online Shop may request a refund according to the following instructions:
https://support.avira.com/hc/en-us/articles/360000744025-Request-a-refund-for-your-Avira-order
You write: "I bought the VPN from windows 10 store." If you buy our products from a third-party-store, Avira cannot access any refund requests. So in this case order and refund management is set by Microsoft as Avira isn't able to do it for you. Please get in touch with Microsoft to request a refund or cancellation of your subscription.
If something is still unclear, please let us know, we are happy to help.
Kind regards and a nice weekend
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