I cannot reach support!!!!
Completed
I have logged in, click on support for home use, nothing happens no matter which browser i am using. Next I try right clicking the link and copy it to a new tab and say Go and the correct support page pops up for exactly 3 seconds and then loops back to the support page.
Real good programmers!
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Hello Philipp,
Did you register under https://my.avira.com/de/auth/login with your e-mail address and
logged in https://my.avira.com/de/dashboard/subscriptions/tabs/plans into your customer account under Subscriptions?
It is important that you log in with your e-mail address with which you have purchased the licence and which is displayed in your customer account.Customers of Premium Products with a valid licence can contact the support team directly.
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down ⇒ Contact Avira
According to these instructions the access to the support team should work. If something is still unclear, please let us know, we are happy to help.
Many greetings and a nice weekend
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Yes I did, If you had thoroughly read my post you would see that i had logged in, support link for home edition doesn'[t work, AS I STATED.l the Business link works! But that certainly DOESN'T HELP!
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I hav e the same issue as the person posting the next post. I paid and NOTHING works, i'M GOING TO CANEL MY PAYMENT THROUGH paypal iF THIS DOESN'T GET FIXED ASAP, I'M THROUGH WITH PISS POUR CUSTOMER SERVICE!!!!!!!!
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Hello Phillip,
Your annoyance is understandable. You have entered 2 email addresses in the Avira customer account. Did you add the delivery address to PayPal so that a second email address is not created by PayPal?
The address with the deposited license still has to be verified and it is not the one you are using here in this contribution.
Please check the email address on your PayPal invoice. The support team will be available again on Monday. Here the community is a user2user forum.
If something is still unclear, please let us know, we are happy to help.Kind regards and a nice weekend
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Thank you for your response. Your first statement is as clear as mud as to how to fix this, as is the link you sent me. I still cannot access support, please give me a detailed step by step fix or a phone number for me to talk to a real person.
Still Extremely Frustrated.
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I finally figured it out on my own!!!
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Hello Phillip,
SUPER! BRAVO ! We are glad you found out.
Now you can solve your problem. Thank you very much for your feedback.If anything is ever unclear, please let us know, and we will be happy to help.
Many greetings and a wonderful pre-Christmas time.
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