AVIRA WON'T START!

Answered

Permanently deleted user

• December 28, 2020 23:41

HI

WHEN I CLICK ON THE AVIRA ICON IT DOES NOT START ...
I MAY TRY UNINSTALLING AND REINSTALLING IT BUT THERE ARE HARMFUL FILES IN QUARANTINE AND I DON'T KNOW WHAT COULD HAPPEN ... ADVICE?
THANKS

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• 

  pascha45

  • December 29, 2020 07:19

  Hello Maics,

  In case of an infestation with harmful files, the first task is to examine them carefully and to work again with a clean malware-free installation.
  You can have your reported infestation examined again.

  https://www.avira.com/en/analysis/submit 

  https://support.avira.com/hc/en-us/articles/360002303238-What-is-malware- 

  https://support.avira.com/hc/en-us/articles/360010448378-Performing-a-virus-cleanup 

  https://support.avira.com/hc/en-us/articles/360000981749-How-do-I-repair-a-malware-infected-Windows-system-that-blocks-the-Antivirus-software- 

  With this information, you can get an idea of what can happen with harmful files. If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings with best wishes for the New Year.

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• 

  Marco Antonio Corona Ayala

  • February 16, 2021 08:56

  Hello, Avira seems to quit while initializing, the latest status when hovering the mouse reads "initializing", but suddenly the toolbar icon disappears, I try to run it manually but won't show the usual GUI, nothing seems to happen. Lately there were a bunch of windows 10 updates, with several re-boots. I figure it got somehow blocked, how can I restore it's normal performance? Scared to navigate on internet. Please help!

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• 

  pascha45

  • February 16, 2021 09:40

  Hello Marco,

  Unfortunately, you did not give any information about the Avira version (Free or Pro) and the Win 10 installation, exact information is important for the questions.

  Have you already done a repair installation: https://support.avira.com/hc/en-us/articles/360014370037-Repair-your-Avira-Security-for-Windows 

  or an uninstallation with reinstallation:
  https://support.avira.com/hc/en-us/articles/360003162153-Uninstallation-of-Avira-for-Windows 

  or a manual reinstallation with previous cleanup:
  https://support.avira.com/hc/en-us/articles/360002858514-How-do-I-perform-a-manual-reinstallation-of-my-Avira-product- 

  If you still experience this behaviour, please describe your exact procedure and give us more details about your installations.

  With your precise information, we will try to help you with concrete answers.

  Best regards

   

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• 

  Marco Antonio Corona Ayala

  • February 17, 2021 22:20

  Marco Corona here, update. The problem got fixed after two more reboots. I figure the backlash of windows 10 updates interferred with Avira, It seems to be working fine now, I will keep on watching out for further hicups like these though, and just for the record, I have the premium version of Avira. Thank you once again, I hope I don't have to report more problems. Good day. 

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• 

  pascha45

  • February 18, 2021 09:49

  Hello Marco,

  Very nice! Thank you for your positive feedback. Let's hope that everything continues to work perfectly.

  If anything is still unclear, please let us know, we will be happy to help.

  Many greetings

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