"Manage Antivirus" results in empty unusable window

James Kelly

• December 17, 2020 03:30

When I launch "Manage Antivirus", all that appears is an empty unusable window.  Same thing happens when I try to Update Avira.  Looking for recommendations.  I am going to download the latest Free version, attempt to uninstall, then try to reinstall, but if anyone recognizes this problem as something much easier to fix, I'd appreciate hearing about it. 

build.dat : 15.0.2011.2057 124401 Bytes 11/26/2020 10:01:00
AVSCAN.EXE : 15.0.2011.2052 3552568 Bytes 11/28/2020 20:49:04
AVSCANRC.DLL : 1.0.2004.608 67920 Bytes 5/8/2020 02:43:47
LUKE.DLL : 15.0.2009.1990 192408 Bytes 11/2/2020 05:48:58

 

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• 

  pascha45

  • December 17, 2020 07:55

  Hello James,

  Please log in https://my.avira.com/en/auth/login  to your Avira customer account , under Subscriptions https://my.avira.com/en/dashboard/subscriptions/tabs/plans your licenses are displayed.

  • Which Avira version is installed on your computer (name)?
  • Is this version a single version or part of a suite?
  • Which OS is installed on your computer?
  • Please give us the technical data of the device, RAM ...?
  • Describe your installation in detail.
  • If a licence, purchased in the Avira online shop or in a shop?
  • Did you follow these installation instructions?

  https://support.avira.com/hc/en-us/articles/360007296878-How-do-I-install-a-product-via-My-Avira-Account- 

  Without precise information, no concrete details can be given.

  Have you already tried to check the scan and update reports? Are there any entries inserted?
  Under LOGFILES AVSCAN -> Date
  Under LOGFILES Upd-Date-Time
  Everything that has been carried out should be displayed here.

  With the answers and exact descriptions, we are happy to help you .

  If anything is still unclear, please let us know, and we will be happy to help.

  Best wishes and a peaceful pre-Christmas time

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