Charged for annual premium subscription but never activated

Permanently deleted user

• December 22, 2020 16:05

Good afternoon,

I have raised this problem by email to the info@avira.com address and have seen on this forum similar issues. I have been charged for a premium subscription but never activated my account for the free trial as I never received any emails.

None of my 3 email address (1x hotmail, 2x gmail) seem to have active subscriptions which means it may be under a mistyped email (although 1 of the gmail addresses cannot be activated for some reason so this may be the culprit??) Could your support notify me if either of these is the case?

Thank you for your help in advance and I very much look forward to hearing from you.

Best wishes

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• 

  pascha45

  • December 22, 2020 17:26

  Hello Henry,

  There are 2 email addresses in your customer account. One address has not yet been verified.
  Please log in to your customer account with the correct email address, then the licence activated on this account will be displayed immediately - the address used during purchase has been activated.
  The community is a publicly accessible forum, personal data may not be processed here according to the data protection GDPR.
  If you paid with PayPal, you have added the delivery address?  https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal-

  Premium Products customers with a valid licence can contact the support-team:  

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us  scroll down ⇒ Contact Avira

  Using your contract documents there, to which we have no access from here, the problem with your email addresses can certainly be clarified quickly.

  If something is still unclear, please let us know, and we will be happy to help you.

  We wish you a Merry Christmas and all the best for the New Year

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