avira prime -- real time protection is stopped & all items in "protect option" is off, can't be switched on & can not scan files

Answered

xin zhang

• January 29, 2021 04:12

1) real time protection is stopped &

2) all items in "protect option" is off, can't be switched on &

3) can not scan files

I have----

1) uninstall --> reinstall

2) from the control pannel, use "repair", it showed success, but the software doesn't work at all.

3) use the "fix now" button beside the "real time protection is stopped" notice, the circle just kept turnning, and nothing happened.

Now, the problem worsened. Basically, can't do anything.

Yes 0 No

• 

  pascha45

  • January 29, 2021 10:33

  Hello,

  Have you ever tried to do a repair installation:  https://support.avira.com/hc/en-us/articles/360014370037-Repair-your-Avira-Security-for-Windows 
  
  Or Removal and a new installation,  or manual reinstallation with previous cleanup:

  https://support.avira.com/hc/en-us/articles/360003162153-Uninstallation-of-Avira-for-Windows 

  If the behaviour does not change, you can contact the support team directly as a customer of the premium products with a valid license:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  We are a publicly accessible forum, personal data may not be questioned or processed here according to the Data protection GDPR. The support team may initiate further technical checks of your installation, which we do not have access to here. Thank you for your understanding.

  If something is still unclear, please let us know, we are happy to help.

  Many greetings

  Yes 0 No

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