Avira Pro / Windows 10

Answered

Cleber Barbosa Iack

• February 12, 2021 19:03

Friends, I can't install the pro version that I purchased. I have cleared the registry. I can download it but when I click on it, nothing happens.

Thanks

Iack

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• 

  pascha45

  • February 12, 2021 20:26
  • Edited

  Hello lack,

  Could you please describe "nothing happens" in more detail?
  Did you purchase the license in the Avira online-shop?
  Is this license displayed in your customer account?

  https://my.avira.com/en/dashboard/home 

  And under subscriptions?
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  With a click on "Install" nothing happens?

  Did you follow these instructions?
  https://support.avira.com/hc/en-us/articles/360007296878-How-do-I-install-a-product-via-My-Avira-Account- 

  Did you perform the clean-up according to the following instructions?
  https://support.avira.com/hc/en-us/articles/360002858514-How-do-I-perform-a-manual-reinstallation-of-my-Avira-product- 

  Please describe exactly your procedure, including the previous registry cleaning and your exact Avira version.

  With the answers and precise information, we will be happy to continue to help with specific answers.

  Greetings and have a nice weekend

  Yes 0 No

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