Updated installation problem

Answered

daniel boggild

• February 22, 2021 13:28

I have recently (January) renewed my Avira Pro antivirus subscription and successfully installed it on my wife's new PC. Unfortunately on my own PC (on which the program has been running for years) I cannot get it to run. On opening the program and selecting Smart Scan or a Full scan it freezes and I get a bracketed (not responding) message at the top of the window next to the Avira logo.

I am running Win10 with an Intel i7 processor (3.4Ghz) and 8Gb Ram.

Barry Boggild

 

 

What do you want to do ?

New mailCopy

 

 

What do you want to do ?

New mailCopy

Yes 0 No

• 

  pascha45

  • February 22, 2021 14:49
  • Edited

  Hello Barry,

  Please check in your customer account at  https://my.avira.com/en/dashboard/home   under      https://my.avira.com/en/dashboard/subscriptions/tabs/plans 
  the settings. Did you click on Install from there and follow the instructions for your installation?

  Please try a repair installation:

  Repair your Avira Security for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  an uninstallation with reinstallation:

  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  or a manual reinstallation:

  How do I perform a manual reinstallation of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If this behaviour persists, as a customer of the Premium Version with a valid licence, you can contact the support directly

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us    scroll down to Contact Avira

  The Support-Team  may initiate checks to which we have no access here. Let's hope that you will be able to use your licence correctly again soon.
  If anything is still unclear, please let us know and we will be happy to help.

  Many greetings

  Yes 0 No

Please sign in to leave a comment.