INVOICE RECEIVED FOR A CANCELLED SUBSCRIPTION

Answered

Permanently deleted user

• February 28, 2021 22:42

Hi! I received an  invoice for a CANCELLED SUBSCRIPTION on Sat 27th February 2021. Invoice ID:xxxxxxxxx($USD 64.99)

I have followed the steps to remedy this but it keeps saying I have no subscription! 

It is for Avira Antivirus Pro

Can you please stop sending me invoices thank you for a product I don't have.

Kind Regards Lee Billington 

 

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• 

  pascha45

  • March 01, 2021 07:37

  Hello Lee,

  The invoice ID has been removed for your security.

  Please check your licences at  https://my.avira.com/en/dashboard/home   in your customer account. This is especially important if several e-mail addresses are stored in this account, and it has not yet been confirmed for one of your e-mail addresses that you are the owner of this e-mail address.

  Here the community is a publicly accessible forum, personal data may neither be questioned nor processed here according to the Data protection GDPR.
  Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR.

  • https://my.avira.com/en/dashboard/support/tabs/support
  • Or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  Thank you for your understanding.

  Please have a look at the information, maybe there is already a solution for you:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira
  It also describes how you can cancel your licence.
  
  If anything is still unclear, please let us know, and we will be happy to help.

  Kind regards

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