payment error

Answered

James Mayer

• March 29, 2021 21:13

Hi can you please pass this on to your support team

I have done this six times already. .... the bank approved payment each time ...????

But you're saying it hasn't gone through .. can you please help

Maybe I am doing something wrong

I go through each step log into my bank with my fingerprint ...it say do I want to approve the payment .....I say yes ..it comes up as approved.....then I get your email saying I must do it again ???

Regards

James Mayer

 

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From: Avira/cleverbridge <no-reply@cleverbridge.com>
Sent: Monday, March 29, 2021 7:15:01 AM
To:xxxxxxxxxx@hotmail.com <xxxxxxxxxx@hotmail.com>
Subject: Reference #26xxxxxx: Please complete your purchase now

 

Dear James Mayer, Please complete your purchase now It seems that the authentication process for your Avira purchase was not completed. cleverbridge is Avira Holding GmbH & Co. KG's shopping cart and customer service partner. Below you will find your reference number. To ensure the most prompt and efficient service, please always refer to your reference number when contacting Avira Customer Support. Your reference number: XXXXXXXXX   How to finish your authentication process Please click below to review your data and retry your purchase process using our secure website. Follow the authentication instructions on the screen to complete your purchase. Complete your authentication now About Strong Customer Authentication (SCA) The Strong Customer Authentication (SCA) has been introduced in the European Economic Area to make online payments more secure for consumers and businesses. SCA is a two-factor authentication that verifies online transactions by two of these three factors:   Knowledge: Password, PIN Possession: Smart card, TAN generator, registered smartphone Inherence: Fingerprint, facial recognition For more information about Strong Customer Authentication (SCA), click here.   Support Technical and product-related support If you have any inquiries, please visit the Avira Support website, for FAQs, simple how-to articles and instant help on your questions.   Website: http://www.avira.com/en/support   Payment and order-related support To contact Avira Customer Support directly, please scroll to the end of the page and click either on Email support or Phone support. You can reach Avira Customer Support by phone from Monday until Friday.

 

Stay safe, Your Avira Team

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• 

  pascha45

  • April 01, 2021 09:36

  Hallo James,

  The community is a publicly accessible forum, personal data should not be publicly displayed here. The personal data has been removed for your protection according to our community guidelines.

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please contact Cleverbridge, the support team or your bank with any billing issues.

  We do not have access to your account. Personal data may not be processed here Data protection GDPR.

  Thank you for your understanding.

  Best regards

  Yes 0 No
• 

  Permanently deleted user

  • October 05, 2021 02:03

  hello

   

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