Paid, bought, installed - nothing works!

Answered

eldad keynan

• March 31, 2021 05:34

As I told you yesterday: I bought the Prime and installed it yesterday but nothing works! no real-time protection, no web protection, no email protection, no ransomware protection. And yes - no VPN. 
You have renewed my license not long ago, which proves that I pay for Pro, although I don't enjoy the Pro benefits. Now I bought the Prime - and the situation remains the same.
It's OK that you get my money, but it's deeply wrong that I don't get what I paid for. 
Would you be kind enough to tell me what did I pay for? 

I don't know what to do but I do know that I paid for nothing. So send me my money back or HELP ME GET MY AVIRA WORKING!!

 

Thanks

 

Eldad Keynan

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• 

  pascha45

  • April 01, 2021 08:51

  Hello Eldad,

  Your post is closed here in the community.
  We have passed your contribution to the support team (03/22/2021 ), we have to and will comply with the Data protection GDPR.

  You have received an answer and installation instructions from support, the support team is now your partner for your contacts.

  Here are official Avira instructions from the community database for the refund:

  Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

  We regret not being able to provide you with further assistance here. Please clarify further questions with the support team you are already in contact with.

  Thank you for your understanding.

  Best regards

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