How to discontinue antivirus subscription when I have new email

Permanently deleted user

• May 05, 2021 11:38

I no longer use my laptop and therefore have not used the antivirus subscription for a number of years but this subscription is annually being taken from my credit card.  How can I stop this happening?  I have updated my email on my account but the screen states 'no subscription' in place,  I don't want to continue paying £38.99 annually when I no longer use this service.  Please help

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  pascha45

  • May 05, 2021 12:20

  Hello Isabel,

  Please have a look at the following information, maybe you will find a solution there.

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Have you already tried to enter your old e-mail address when logging in to your account? It is your access data to the account, you don't want to write an e-mail with it.

  If anything is still unclear, please let us know, we'll be happy to help.

  Many greetings

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