Avira update does not work since today - error message 500 Status App

Permanently deleted user

• May 06, 2021 14:52

Since my previous request seems to have been lost, here is a new request:

I work with Windows 8.1 and since today I can not update Avira, since I can not open Avira, only the Suit, unfortunately I can not tell which version is currently on it.

Also, the update exe is called from three different locations, which seems strange to me. From the Avira program directory, from the Avira temp directory and now also from the Windows temp directory.

1. why is the update started from 3 different locations?
2. is it correct that "A" (is stated so by my Firwall) is started from Windows/Temp directory and likewise that it does not "Avira" system settings? See below the entry:

c:\Windows\Temp\{DeF6BE4D-537C-44Bd-8FDF-16EBEC....}\cr\avira_de__fm.exe

A makes settings to {21098ed5-59e9-4203-b79e-63f3c37...} that cause it to run at every computer startup

Application from:

C:\Windiwos\Temp\{8242ICCA-1BDA-42FC-BB5F-E12233...}\be\Avira.OE.Setup. Bundle.exe

Translated with www.DeepL.com/Translator (free version)

Yes 0 No

• 

  pascha45

  • May 07, 2021 17:17

  Hello AV Heike.

  Error 500 means that an installation file is not OK.
  What does error 500/503 mean? – Official Avira Support | Knowledgebase & Customer Support | Avira

  With all the questions, it is important to know which Avira version you are using.
  We cannot answer your questions about the offered options. This has to be checked technically to understand the whole problem of your installation. We cannot and are not allowed to do that here in a publicly accessible forum according to Data protection GDPR.

  Have you ever tried to uninstall your installation and then perform a new installation?

  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  How do I reinstall my activated Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You could also do a manual reinstallation:

  How do I perform a manual reinstallation of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please understand that we cannot give you any further information on your questions without exact details and that we do not have access to further technical investigations from here. Thank you for your understanding.

  Customers of the Premium products with a valid licence can contact the support team directly: https://my.avira.com/en/dashboard/support/tabs/support where your installation could also be checked.

  Many greetings and have a nice weekend

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