"Check for updates" not working

Completed

Natalie Roberts

• June 04, 2021 19:13
• Edited

I recently noticed that while my Avira Antivirus is up and running, and working as it should be (and that my antivirus protection is on), it hasn't updated in the past five days.
I've tried clicking "check for updates", but every time I try, my cursor just circles for a few seconds and nothing happens.
I've tried looking into the Run menu (pressing the Windows key + R), but there's nothing wrong there, as far as I can tell.
After looking quickly through my Avira settings, I now notice that the auto-update function is off; would switching it on help to get updates again?

Thank you very much for any help.

EDIT: If I hover over the Avira icon in my tray, it always says "Last update: Today", and that it's protected.
If there's a way to get the "check for updates" in the dashboard to work, I'd greatly appreciate the help.

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• 

  Lukas Huptas

  • June 25, 2021 09:29

  Hello Natalie,

  Well, sadly you haven't mentioned which operating system you are in use atm. So to make sure, that your installation of Avira is set in perfect condition please follow this article:

  Repair your Avira Security for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  Best,

  Lukas Huptas

  Avira Community Manager

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