OS 11.3.1 unable to install
Mac OS 11.3.1
There's several "unable to install" issues posted here, NONE resolves the issueme.
Program purchased, installed, but never recognized by iMac. Screenshots:
Have uninstalled and manually deep-cleaned system (containers, plists, caches, keychains, group containers, launchagents, launchdaemons etc etc), cleared PVRAM, SMC, re-downloaded, re-installed, several times already, always the same result.
Avira - you have one chance to address this, otherwise I take my money back.
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Hello Eric,
We are sorry for your inconvenience with the Avira installation, your increased workload is also regrettable.
After you have tested all conceivable applications, it might be useful to consider a check of the installation from the support team.
Premium customers with a valid license can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
- Or
- https://support.avira.com/hc/en-us scroll down ⇒ Contact Avira.
Here in the community we do not have access to your account or your installation.
Only the support team can initiate technical checks.The communication is GDPR-compliant via email with the support team, here can only be exchanged publicly in the posts.
Unfortunately, no further checks and evaluations can be carried out from here, we do not have access to them. Thank you for your understanding.If anything is still unclear, please let us know, and we will be happy to help.
We hope that the support team will soon find a satisfactory solution for you so that you can work with your licence again.
Many greetings
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Hello Pascha45
First of all, you and the Avira team should check how many other "cannot install" messages have recently appeared on this forum. These are people like me who are kind enough to take the time to let Avira know that its product IS NOT WORKING ON BIG SUR. This means there are probably thousand other who can't be bothered and just uninstall your product again.
So instead of asking customers who were kind to post here, to waste even more time to start contacting another department within your same company (i.e. Avira), as a paying customer I expect a competent technical person to get in touch with me (and all other customers with installation problems) to resolve this unacceptable issue immediately.
Taking customer's money and then send them around in circles within your company just so they can get the product they paid for to work, is unprofessional, ridiculous and fraudulent.
Avira had one chance to solve this, it seems it did not want to deal with it - so goodbye Avira.
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Hello Eric,
We are sorry that there are currently difficulties with the installation of BS macOS, we regret this increased workload.
There was official information about the difficulties affected by the bug:
The community is a publicly accessible forum, personal data may not and cannot be questioned or processed here according to the Data protection GDPR. We do not have access to your account, to your installation and no insight into your settings.
The support team has all these possibilities and can communicate with the customer via e-mail in accordance with the GDPR
This is not to send anyone round in circles, there is a separation for help, for the Free version the community as user2user help and for Premium customers the direct support with the Avira support team. Technical checks can be initiated by the support, which are not available to us here.
Here is a description of the community guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
We regret that you did not accept our instructions for help from the support. The possibilities of the community are not focused on technical checks of the customer accounts, for this Avira offers the support team.
We regret that we could not be of assistance from here.
Many greetings
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Hello pascha45
For anyone to post on this forum one has to register with and use one's Avira credentials, so don't pretend Avira "do not have access" to customer's data, let alone contact details for your tech support staff to contact Prime customers who have issues with your product that they purchased.
Also, there are clearly several bugs on MacOS - as posted on this forum by Avira itself - but other than "clean uninstall and re-install" your so-called technicians are not offering any other solution. So why are you asking Prime customers to waste more time to contact technical support separately, given their official advice on the matter is already advertised here.....?
Anyway, I rest my case. My fault for buying your product.
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