Vulnerabilities in Avira Phantom VPN Android App

Completed

John Doe

• December 13, 2025 00:02

Hey, I found some vulnerabilities in the Avira Phantom VPN Android App and I would like the process to report them correctly. I sent email but got no answers.

Yes 0 No

• 

  pascha45

  • December 16, 2025 06:58
  • Edited

  Hello John,

  You are writing here in the Avira COMMUNITY, a publicly accessible FORUM:  an ‘user2user’ forum.

  We have no access to your Avira customer account or your installed operating system!
  Please refer to the description of the Avira Community guidelines available to you:

  See the Avira note: ‘The Avira Community is not a direct support channel’!

  Here you will find the Avira Community Guidelines for your information:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  see:  ‘How do I create a post? ⇒ Details are important!’

  Premium customers with a valid licence who have logged in correctly can contact the Avira support team directly from their Avira customer account under ‘SUPPORT’: by e-mail, chat and (at times) telephone.

  Unfortunately, there is no email with a post about your Avira licence from you at the email address you used for this post. To whom, and where, did you send your email with your question? Only your above-mentioned question has been received here in a publicly accessible post, which we are answering here and now.

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation (GDPR). Questions about your installation and licence can only be answered by the Avira Support Team via your Avira customer account in accordance with the GDPR by email. In this Avira Community Forum, it is not technically possible to contact us by email. Only posts (which are not GDPR-compliant!) can be published here.
  This is described in the Avira Community guidelines, which are also available for your information. Thank you for your understanding.

  Please check which email address you used to send the unanswered email to Avira Support so that the Avira Support Team can reply to your email using the address under which your purchased Avira licence is registered. 

  Best regards and have a nice weekend.

  Yes 0 No
• 

  pascha45

  • December 16, 2025 07:14

  For information!

   It would be very helpful to provide meaningful information here in the forum regarding questions about licensing or installing Avira products so that readers of the Avira Community can get an idea of the question submitted.

  See the Avira notes, which are available to all readers in the Avira Community guidelines:

  ‘The Avira Community is not a way to contact our support directly.’ 

   

  Here are the Avira Community guidelines, which are available to every reader !

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  See: How to create a post? ⇒ Details are important!

  Thank you for your understanding. Please submit meaningful and accurate enquiries!

  Yes 0 No

Please sign in to leave a comment.